Frequently asked questions

No. You reserve at the rate shown and there is no upfront charge to book through TabiPass — payment is settled with the hotel once your stay is confirmed.

Sign in with your HeyMax ID, choose a hotel and room plan, select your dates and number of guests, and confirm. You'll get a confirmation for your stay.

Payment is handled directly with the hotel according to the methods it accepts. TabiPass does not charge your card at the time of booking.

HeyMax members earn Max Miles automatically after a confirmed stay — 4 Max Miles per ¥500 — credited to the HeyMax account linked at sign-in.

Max Miles are credited to your linked HeyMax account after your stay is confirmed. No extra step is needed.

Yes. TabiPass shows exclusive members-only rates. You need to be signed in to view and book them.

Yes. All rates shown include meals as described in each room plan — typically breakfast and dinner. The exact meals are listed in each plan's details.

Standard check-in is from 15:00 and check-out until 11:00, unless a different time is noted on the hotel page.

Add any requests during booking, or contact the hotel directly. We'll do our best to accommodate them, subject to availability.

TabiPass is exclusive to HeyMax members. Sign in with your HeyMax ID to access member rates and start booking.

Register with your HeyMax ID — your Max Miles account links automatically, so your earnings are tracked from your first stay.

Use the "Forgot password" link on the login page to receive a reset link by email.

Yes. Cancellation and change conditions depend on the hotel and rate plan; the policy that applies to your booking is always shown before you confirm.

Cancel from your account's bookings, or reach out via Contact Us and our team will help.

Any fee follows the cancellation policy of the specific hotel and rate plan, which is displayed at the time of booking.